Why You Need to Document Business Processes

Why You Need to Document Business Processes

It may not necessarily occur to the entrepreneur of a one-person start-up company to document the processes and procedures that are followed in the day-to-day running of the business, but as the business grows, there comes a time when it will be vital to have records of how things are done. “Documenting business processes”, or “business systemisation” as it’s also known, will make the difference between a business that plods along with a business owner constantly on the verge of burnout, and one that is successful and grows and prospers, and where the business owner is secure in the knowledge that things will go smoothly whether he or she is on site or not. Here are some of the main reasons why you as an entrepreneur need to document your business processes.   Consistency Anything that is done repeatedly, or by more than one person in your company, should be documented.  You may have started out by “having everything in your head”, but when you begin delegating to employees, you need to ensure that they will be able to replicate your processes in order to provide the same level of service to your customers. Similarly, your employees may have their own excellent processes for getting things done, but what happens if they should leave the company?  Or even just go on vacation?  As Michael E. Gerber, author of The E-Myth – Why most businesses don’t work and what to do about it, states: “If you don’t write it down, you don’t own it.”   Analyse your processes While documenting your business processes, you will define the norms and standards...
What is Business Systemisation

What is Business Systemisation

Business systemisation gained notoriety from the bestselling book by Michael E. Gerber, published in 1986, The E-Myth – Why most businesses don’t work and what to do about it.  In 2011 this groundbreaking book was named the number 1 business book of all time by The Wall Street Journal.  In The E-Myth (Entrepreneurial Myth) Gerber explains how businesses are usually started by those who know the content of a business – so-called “Technicians”, people who know how to do the technical work involved in an enterprise – rather than by those who know business itself – so-called “Entrepreneurs” – and why start-ups are therefore by definition prone to failing. In order for a company or business to thrive, it must move beyond relying on the so-called “Technician” who is now also the company owner.  Gerber uses the franchise model to demonstrate how a business does this: Franchises are prototype businesses that are operated in terms of well-documented systems, i.e., there are manuals describing in minute detail how to run the business.  Gerber argues that the entrepreneur should spend time creating a business that can run by itself, without the presence of the entrepreneur, and this is achieved through business systemisation.   Important business systems Gerber outlines the three systems that are important for businesses, by making the business processes ever more predictable and consistent: Hard systems are the physical tools that make a company more efficient; soft systems are the methods and practices employed by staff to get the job done; and information systems are those IT processes that gather data about the business and its operations in order...
Wendy Tadokoro Awarded Evernote Business Consultant Certification

Wendy Tadokoro Awarded Evernote Business Consultant Certification

  Wendy Tadokoro owner of Organising Works! is proud to announce that she is now an Evernote Business Certified Consultant. Wendy successfully completed the program and is now endorsed by Evernote with their first business certification. Wendy was among a handful of Business and Personal Productivity Consultants worldwide to qualify to become and Evernote Business Certified Consultant. An Evernote Business Certified Consultant will help show you how to quickly get Evernote Business set up for you and your team and guide you towards maximum productivity.   Evernote Business Certified Consultants are recognized Evernote experts. They’ve completed comprehensive Evernote Business training and stay in the know with the latest updates.                                                                                                            – Evernote   Wendy has been using Evernote for personal and business use since 2009, Evernote has now become her number one productivity tool. This is how Wendy describes Evernote, “Evernote is my digital brain, my trustworthy, reliant and loyal assistant everywhere I go. I use Evernote to remember everything, to save time and get more done. I have managed to achieve an almost paperless office using Evernote. My clients are amazed at what they can achieve and how much more organised they feel using Evernote.” Wendy’s consulting work includes designing and implementing Evernote into small businesses. She helps business owners and their teams integrate Evernote business into their workflows resulting in more efficient and effective collaboration, communication and project management. Wendy recommends using Evernote to effectively manage knowledge within the business or organisation. Are you looking to streamline your business workflows? To find out if Evernote is a suitable option for you, contact Wendy to learn more about...