It starts with a mindset shift and a commitment to doing what it takes to transform the business from a struggling small business that’s doesn’t have documented systems and is not systemised, to a smooth running successful business that has process control, systemisation and documentation. Once you make the shift, it’s up to you as the leader to build the systems culture and get your team travelling in the same direction. Often this foundational work is skipped over in a rush to start documenting processes and procedures. The key is to get it right the first time. Bypassing this fundamental first step of having the right mindset to build the business and culture can be expensive and time-consuming, and ultimately the systemisation change will fail.
Once the mind shift happens, you need to be able to articulate and document the direction you want the business to go and how you will operate. These foundational documents form the basis of your systems culture.
Before a single process is written, we need to have a clear picture of what’s going on in the business; this step is called unpacking your business. What unpacking does is identify all the systems and processes you currently have, don’t have and want to have. This visual representation is what we call your Systems Infrastructure.
When all the parts of the business have been defined, we’ll work with you to develop your Systemisation Plan. There is no denying that systemising a business is work intensive; however, it's the work of building assets that continue to pay dividends. The Systemisation Plan is your roadmap helping you to move forward each week one step at a time.
You’ll need somewhere easily accessible and safe to keep all your documented policies, processes and procedures. The choices can be overwhelming and knowing what is a good fit for your business and team can be difficult. We'll remove that confusion by identifying the best solution that is scalable.
All your process documentation supports your business. When someone leaves and someone new starts, they will be able to follow your clear processes and procedures to the required standard.
Writing process documentation can take many forms including workflows, checklists, how-to videos and detailed instructions. We’ll align these methods to your processes to get the best outcome. We have a process for documenting processes and procedures. Our Systems Done for You Service includes doing the documenting for you and training your key team members in procedure writing and process management.
Something magical happens when together we take the time to analyse each process. Using our 16 point checklist, you’ll identify inefficiencies, risks, waste and discover opportunities for improvements, mistake prevention and automation.
With the best-laid plans in the world, there will inevitably be some bumps in the road on the journey to a smooth running systemised business. Getting the right people on the right bus at the right time and all going in the same direction can be challenging. We know the strategies for prevention as well as how to deal with instances of resistance. The goal is that in time, your team will all be singing from the same song sheet, feel less frustrated and enjoy their job. The key is getting your team involved in the systemisation process and taking ownership of their role and responsibilities.
Building a systemised business is not a one time project it’s a process of continuous improvement. Like spinning plates, you need your processes and their corresponding documentation to keep spinning and working hard. We give you our blueprint for managing processes, so they stay current and continue to provide a return on investment.
Being systemised is a huge step forward and places the business in readiness to scale. Knowing your endgame and having a strategy in place, you and your team have a clear roadmap towards success.
Let's chat about building the systems you need to get to the next level.