Client Support & Process Specialist

Applications open to people living in Australia only

The position has been filled and no longer accepting new applicants at this time. Thank you.

Organising Works is a boutique Business Systemisation agency in Queensland. This position is work-from-home, and hours are flexible between ten and twenty hours per week. Applications are open from within Australia. 

About the role

We are looking for an amazing Client Support /Process Specialist who can help our clients to capture and manage their business processes so their business runs smoothly, consistently and profitably. Our goal is to help established, and fast-growing small business owners create freedom in their lives and businesses. 

We take a modern approach to documenting systems, so know that the work will be interesting and wide-ranging. Moreover, we continue to upgrade our skills and keep up with industry changes. 

We will get you up to speed on our client programs ASAP so you can help our clients on their journey to success. By assisting them in untangling and documenting their business processes, you will become their go-to person for questions and resources. 

This role is ideal for someone who loves systems and processes, goes the extra mile to help, has a can-do attitude and enjoys solving problems. Ideally, you’ll have a project/client management and operations background. A bonus is if you're into workflows, creating engaging training materials, and using video to capture processes. 

You’ll be on zoom calls with clients, helping them map out, improve and simplify their workflows and processes, training their team on capturing processes and collating the content into an online business operations/training manual. In addition, we'll introduce you to our systems and the tools we implement for clients to store and manage their company information, policies and processes. 

You’ll be expected to be available at least 3 days a week and occasionally early mornings to be on calls with clients and work on client projects. 

Patience, encouragement, resourcefulness, positivity and managing client expectations will be key. Sometimes, you will need to set boundaries and still be sensitive to the client’s needs.

Your ability to empathise with small business owners and help them meet their goals will make you an excellent fit for this position.

  • You learn quickly
  • You are responsive, a great communicator and an ambassador for our programs
  • You are proactive; you take the initiative and look for ways to do more than expected
  • You care and take pride in doing the best you possibly can
  • You are confident in providing guidance and support to clients
  • You take ownership and responsibility with no blaming or excuses
  • You follow through and have attention to detail
  • You speak and write in exceptional English
  • You are comfortable using project management tools and other online applications
  • You are confident recording videos of your screen to provide instructions
  • You are coachable, open to feedback and willing to make decisions for the good of all
  • You see solutions, not problems. 
  • You see opportunities for improvement in everything, and you are willing to give feedback to help improve every aspect of the business
  • You love learning new things and teaching others
  • You enjoy working autonomously but also being part of a small team

Preferred relative experience:

  • At least 5 years of working in project management, process management, training or administration
  • Experience with writing operations/training manuals
  • Experience in business process improvement 
  • Experience using Google Drive, Google Docs, Google Sheets, Gmail and Microsoft Word and Excel

You will need the following:

  • A reliable internet connection 
  • A desktop or laptop (you can’t do the work from a phone or tablet) 
  • A quiet and private area for conducting Zoom meetings
  • A microphone and webcam for Zoom meetings
  • An ABN

You’ll most likely be used to working from home; we can run through what you have or will need when/if we get the chance to interview you.

We hold a weekly project meeting and a team meeting once a month. We work on QLD time. Therefore, you will need to adapt to local time and be available for some early calls with our clients in the U.S. 

We’re remote, and your location in Australia isn’t as important as your fit for the role.

Hours will vary between 10 to 20 hours per week.

We are looking to hire long-term. Initially, this role is casual; however, after you have settled in and have embraced your role and our culture, we want you to be an integral part of our agency with a view to future opportunities as we grow. 

This could be a great casual role working around your schedule as long as you can cover the main times we need.

Applications open to people living in Australia only

The position has been filled and no longer accepting new applicants at this time. Thank you.

Copyright © 2024 | Organising Works! | All Rights Reserved.

Copyright © 2024 | Organising Works! | All Rights Reserved.