​​I have attempted over many years to document my business processes and being the owner of a small business I did not possess the time, or the specific knowledge to create these documents in a formal and structured manner.

Wendy has helped us to create detailed process documentation and provided guidance and structure. Also Wendy has been a great source of reassurance that we are headed down the right path and that by taking this course of action, we are implementing an improvement culture within our organisation - one that can and will evolve over time into a more successful operation.

I understand the challenges that small business owners face and the time restraints. Often they 'bump' critical organisational tasks such as documenting company procedures. To see some substantial results in terms of productivity, I recommend business owners to make these tasks a priority."